How to Cancel Mad Muscles & Refund: Step-by-Step Guide (2026)

Complete guide to cancelling your Mad Muscles subscription on any platform, with solutions for common problems
By Dr. Muscle
 · 9 min read
Mad Muscles
How to Cancel Mad Muscles & Refund: Step-by-Step Guide (2026)
Contents

Key Takeaways

  • Mad Muscles has a 3.0/5 rating on Trustpilot from over 12,700 reviews, and many reviewers report unexpected charges, difficulty canceling, and refund process challenges
  • Mad Muscles subscriptions can be cancelled through their website, the App Store, Google Play, PayPal, or in-app (depending on where you originally purchased)
  • The in-app cancel button can take up to 24 hours to appear after purchase
  • You must cancel at least 24 hours before your next billing date to avoid being charged
  • Deleting the app does not cancel your subscription. You must manually cancel through the proper channel
  • You may have two separate subscriptions (workout program + premium), so check for both

Mad Muscles has a 3.0/5 rating on Trustpilot from over 12,700 reviews as of January 2026. According to Trustpilot's review summary, many reviewers report unexpected charges, difficulty canceling, and refund process challenges.

This guide walks you through exactly how to cancel your Mad Muscles subscription, no matter where you signed up, and what to do if you run into problems.

Related:

Where Is Your Subscription?

Before you begin, figure out where your subscription lives:

  1. Check Apple Subscriptions first (Settings → Apple ID → Subscriptions). If you see MadMuscles there, cancel with Apple (see instructions below)
  2. Check Google Play Subscriptions (Play Store → Profile → Subscriptions). If you see MadMuscles there, cancel with Google (see instructions below)
  3. Don't see it in either? You likely subscribed on the website. Cancel on the Mad Muscles website (see instructions below)
  4. Paid with PayPal? Also cancel the automatic payment in PayPal (see instructions below)

You may have TWO subscriptions (workout program + premium). Check for both and cancel both if needed.

In a Nutshell: Cancelling Mad Muscles

Cancelling Mad Muscles depends entirely on where you first subscribed. If you signed up through the website, you need to cancel through the website. If you subscribed via the App Store or Google Play, you must cancel through those platforms. The app itself won't do it for you.

The process itself is straightforward once you know where to go. The main frustration users report is that the cancel button can take 24 hours to appear, and the company's refund policy is strict. If you're within your trial period or just got charged unexpectedly, act fast because you have limited time to request a refund.

Your best bet: Screenshot everything, cancel at least 24 hours before your next billing date, and if all else fails, dispute the charge through your bank or PayPal.

How to Cancel Mad Muscles (By Platform)

If You Subscribed Through the Mad Muscles Website

This is the most common scenario and also where users report the most difficulties.

Step-by-step:

  1. Visit madmuscles.com
  2. Click the menu in the top-right corner
  3. Select My Account → My Subscription
  4. Enter the email associated with your account
  5. Look for Cancel Renewal or Cancel my subscription
  6. Select a reason for cancellation
  7. Look for confirmation that your subscription is canceled

If you don't see the cancel button, Mad Muscles states it can take up to 24 hours for your subscription data to sync. Wait and check again.

If You Subscribed Through the App Store (iPhone/iPad)

If you signed up via Apple, you cannot cancel through Mad Muscles directly. You must cancel through Apple.

Step-by-step:

  1. Open Settings on your iPhone or iPad
  2. Tap your Apple ID at the top
  3. Tap Subscriptions
  4. Find and tap MadMuscles
  5. Tap Cancel Subscription
  6. Confirm the cancellation

You can also cancel via Apple's official subscription management page.

Pro tip: Cancel at least 24 hours before your trial or billing period ends to avoid being charged for the next cycle.

If You Subscribed Through Google Play (Android)

Similar to iOS, if you signed up via Google Play, you must cancel through Google, not the app.

Step-by-step:

  1. Open the Google Play Store app
  2. Tap your profile icon in the top-right
  3. Tap Payments & subscriptions → Subscriptions
  4. Find and tap MadMuscles
  5. Tap Cancel Subscription
  6. Follow the prompts to confirm

You can also manage subscriptions via Google's official subscription page.

If You Paid Through PayPal

If you used PayPal for your Mad Muscles subscription, you can cancel automatic payments directly through PayPal.

Step-by-step:

  1. Log in to your PayPal account
  2. Click the gear icon (Settings)
  3. Select Payments
  4. Click Manage Automatic Payments (or Subscriptions and saved businesses)
  5. Find MadMuscles
  6. Click Cancel

For more details, see PayPal's guide to automatic payments.

Cancelling Through the Mad Muscles App

You can attempt to cancel directly in the app, though many users report this doesn't always work.

Step-by-step:

  1. Open the Mad Muscles app
  2. Go to Settings
  3. Tap Help → Subscription
  4. Tap Cancel Subscription

If you don't see the option, the app may redirect you to their website or to Apple/Google depending on how you subscribed.

Common Cancellation Problems (and How to Fix Them)

Problem 1: "I Can't Find the Cancel Button"

This is the most common complaint. According to Mad Muscles, subscription information "updates every few hours," and it can take up to 24 hours for the cancel button to appear.

Dariusz Depta wrote on Trustpilot (Dec 21, 2025): "Scam… they want you to sign up for a free 14-day trial and then you can't even cancel the subscription from the app. The app doesn't even show your subscription and there is no information about it."

Mickey Hawkes reported (Dec 23, 2025): "Tried the trial… Decided not to subscribe. Checked I didn't have any subscriptions then got hit with a bill of 60 plus dollars. Went searching and it was hidden…"

What to do:

  • Wait 24 hours and try again
  • If it's urgent, contact Mad Muscles support immediately
  • Take screenshots of everything as evidence

Problem 2: "I Have Two Subscriptions"

Some users have both a workout program subscription and a separate premium subscription, each with its own cancel button. If you only cancel one, you'll still be charged for the other.

Mr. Daniel Weintraub wrote on Trustpilot (Dec 22, 2025): "I purchased a one month subscription to MadMuscles, paid my fee. The site then advises that you have to sign up for another subscription to get any training."

Sanobar Carlson reported (Dec 20, 2025): "I signed up for a subscription and was unexpectedly charged for two additional services. They claim I enrolled in coaching and extra materials…"

What to do:

  • Check your Mad Muscles account for multiple active subscriptions
  • Check both Apple/Google subscriptions AND your Mad Muscles web account
  • Cancel each subscription separately

Problem 3: "I Accepted a Pause/Freeze and Now I'm Being Charged Again"

If you accepted a subscription pause or freeze, Mad Muscles states the subscription automatically resumes after the pause period ends. You must actively cancel at least 24 hours before the next billing date.

Kenneth Morrison reported (Feb 2024): "Pretty corrupt app. Slyly keep quiet whilst you are subscribed and send you no emails to remind you. Then when you try to cancel it signs you up for a freeze after which it will automatically restart. Such a farce."

Nigel wrote on Trustpilot: "They immediately overcharged me an extra £49. Trying to get a refund is impossible. You just get an automated message offering extra months' access instead of [completing the refund]."

What to do:

  • Log into your account and check if your pause period has ended
  • Cancel immediately if you don't want to continue
  • Set a reminder for 48 hours before your pause ends to cancel in time

Problem 4: "I Was Charged More Than Expected"

Many users report being charged more than the initial trial price. Mad Muscles explains that they use discounted introductory periods that roll into full membership pricing unless canceled before renewal.

Don Youman wrote on Trustpilot: "I signed up for a $4.95 trial and they ended up billing me $4.95 plus $49.95 for a meal plan I did not sign up for."

Kerry reported (Dec 23, 2025): "Absolute thieves. I agreed to a one-off payment of £11.99 for a basic package and instead they took nearly £100 from my account."

What to do:

  • Check your original confirmation email for the terms you agreed to
  • Contact Mad Muscles support explaining the situation
  • If refused, follow the escalation steps below

Problem 5: "I Cancelled But I'm Still Being Charged"

Some users report being charged even after cancelling.

Niloofar Esfandiari wrote on Trustpilot: "I cancelled my subscription months ago and they kept charging me. I just noticed it's been three months that I'm paying ($300 USD)…"

Christopher The Grey reported: "I decided not to sign up [after the trial] and still ended up being billed."

What to do:

  • Screenshot your cancellation confirmation
  • Check if you cancelled through the correct platform (website vs. App Store vs. Google Play)
  • Check if you have a second subscription you forgot to cancel
  • Follow the escalation ladder below

Problem 6: "They Won't Give Me a Refund"

Mad Muscles' refund policy is strict. According to Mad Muscles, they are "unable to provide refunds for subscriptions that have not been cancelled within the required time."

Chip Plylar wrote on Trustpilot: "I bought [a plan for] 9.99 and… they debited me 39.99 and refused to give me a refund. They basically stole 39.99 from me…"

Monica reported (Dec 2025): "Poor customer service… Attempted to get refund as I did not receive what was advertised… after [several] emails… I was told that their decision not to issue a refund was final."

What to do:

  • Be persistent. Some users report success after multiple requests
  • Consider the escalation ladder below

How to Request a Refund from Mad Muscles

Step 1: Determine Who Billed You

  • Apple billed you? Request a refund through Apple's refund page (reportaproblem.apple.com)
  • Google billed you? Request a refund through Google Play
  • Mad Muscles website billed you? Contact Mad Muscles support directly

Step 2: Contact Mad Muscles Support

Contact Mad Muscles support with:

  • Your account email
  • Purchase method (Apple / Google / website / PayPal)
  • Date and amount of charge
  • Transaction ID or last 4 digits of card
  • Clear request: "Please cancel my subscription and refund the charge of $X on [date]."

Step 3: Escalate If Needed

If support won't help, follow this escalation ladder:

  1. Document everything: save screenshots, emails, and confirmation numbers
  2. Leave a review on Trustpilot. Some users report getting a response after posting a public review when support wasn't helping
  3. Dispute with your payment provider:
    • Credit card: Call your bank to dispute the charge
    • PayPal: Open a dispute in PayPal's Resolution Center
    • Apple: Request refund at reportaproblem.apple.com
    • Google: Request refund through Google Play
  4. File a consumer complaint:
    • US: FTC ReportFraud.ftc.gov
    • UK: Citizens Advice consumer service
    • EU: European Consumer Centre
    • Australia: ACCC consumer rights

What to Do After You Cancel

After successfully cancelling:

  1. Look for confirmation: check for "no active subscriptions" in your account or a cancellation email (check spam)
  2. You keep access until your current billing period ends
  3. Screenshot your cancellation confirmation for your records
  4. Monitor your bank statement for unexpected charges
  5. Set a calendar reminder to verify no further charges appear

Our Honest Opinion on Making it Hard to Cancel

We also built a workout app, so we understand the challenges Mad Muscles faces. Running a subscription business is hard, and billing systems can be complex.

With that said, with so many complaints about cancellation and refunds, it's hard to give Mad Muscles the benefit of the doubt. As scientists who value honesty, we've always aimed for the highest standards in the business, and we wish everyone in the fitness industry did the same.

Here at Dr. Muscle, we make cancelling easy. You can cancel by email and get a reply within 24 hours, or you can cancel through the App Store or Google Play. It's as simple as that. We wish every app made it this straightforward, so customers didn't have to worry about billing and could focus on fitness instead.

If Mad Muscles didn't meet your expectations and you're looking for an alternative, see our 5 Free Mad Muscles alternatives guide.

FAQ

How Do I Cancel My Mad Muscles Subscription?

Cancel through the same platform where you subscribed. For website purchases, go to My Account → My Subscription → Cancel Renewal. For App Store, go to Settings → Apple ID → Subscriptions → MadMuscles → Cancel. For Google Play, go to Play Store → Subscriptions → MadMuscles → Cancel.

Will Deleting the Mad Muscles App Cancel My Subscription?

No. Deleting the app does NOT cancel your subscription. You will continue to be charged until you manually cancel through the website, App Store, or Google Play (wherever you originally subscribed).

Why Can't I Find the Cancel Button?

Mad Muscles states the cancel button can take up to 24 hours to appear because subscription data "updates every few hours." If it's been longer than 24 hours and you still can't find it, contact Mad Muscles support.

Can I Get a Refund from Mad Muscles?

Mad Muscles' official policy is strict about refunds. If you paid through Apple or Google, request a refund through them directly. If you paid on the website, contact support. If refused, you can dispute the charge through your bank or PayPal.

How Do I Stop Mad Muscles from Charging Me?

Cancel your subscription at least 24 hours before your next billing date. Check for TWO subscriptions (workout + premium) and cancel both. If you've already been charged, contact support for a refund or dispute the charge through your payment provider.

Why Was I Charged More After My Trial?

Mad Muscles uses discounted introductory pricing that rolls into full membership pricing at renewal. Check your original confirmation email for the terms. If you didn't cancel before the trial ended, the full price applies.

Final Note

Cancelling a subscription shouldn't be this complicated. If you're looking for a workout app with transparent pricing and no-hassle cancellation, Dr. Muscle lets you cancel anytime by e-mail or directly through the App Store or Google Play.

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